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Creating Customer Service Champions Sharon Barlass

Creating Customer Service Champions

Sharon Barlass

Published February 6th 2011
ISBN :
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 About the Book 

Creating Customer Service Champions is a must-have tool for customer service managers. It provides highly practical guidance and exercises that help customer service managers transform ordinary customer service representatives into customer serviceMoreCreating Customer Service Champions is a must-have tool for customer service managers. It provides highly practical guidance and exercises that help customer service managers transform ordinary customer service representatives into customer service champions. No fluffy feel good stories, just hard-hitting practical advice from a seasoned customer service executive.